Privacy Policy
On occasion, we may request personal details such as your name, address, email address, or phone number from our customers. Furnishing this information allows us to find your account, offer technical assistance, and address your queries. M.V. ELECTRONIX LLC is committed to taking necessary measures to ensure your personal data remains confidential. These measures include restricting access to customer information databases, notifying all M.V. ELECTRONIX LLC staff about this privacy policy, and instituting and enforcing penalties for breaches of this policy. M.V. ELECTRONIX LLC does not sell, lease, or distribute personal information to other businesses.
Limited Warranty
When choosing to use M.V. ELECTRONIX LLC services, it is important for customers to understand that the company is not responsible for voiding the manufacturer's warranty. This means that if a device is still under warranty, utilizing M.V. ELECTRONIX LLC services may result in the warranty being canceled. Customers should keep this in mind before using M.V. ELECTRONIX LLC services.
We provide a 60-day warranty for all repairs conducted. In the event that any problem mentioned in the initial work order reoccurs within the 60-day period, we will reperform the service at no additional cost. Prior to reattempting the repair, we do not issue any refunds in order to verify the legitimacy of the claim. Refunds are solely granted if we are unable to rectify the issue with your device. Additionally, all parts used during the repair are guaranteed for 60 days starting from the date of service. However, please note that the warranty does not cover any issues that may arise during the guarantee period which are unrelated to the services performed or the original problem diagnosed and repaired.
Please be aware of the following exclusions to our warranty:
1. Any services performed using parts not purchased through M.V. ELECTRONIX.
2. Software-related issues, including virus removal and operating system installations.
3. New symptoms or issues that are not directly linked to the original service within the 60-day guarantee period.
4. The warranty is void if new hardware is installed or existing hardware is modified during the 60-day guarantee period.
The M.V. ELECTRONIX LLC Limited Warranty becomes null and void if the device experiences a reoccurrence of its initial symptoms or issues due to user error or negligence, such as physical damage, liquid damage, or electrical damage. Additionally, if the device is tampered with or damaged physically during the warranty period, the warranty is no longer valid.
Risks associated with repairs
The reliability of electronic repairs is inconsistent. It is possible that your device may not be repairable or may become irreparably damaged in the process, rendering it worthless. This is especially true for devices that have suffered liquid damage, as components can deteriorate over time and fail without warning. Repairs for devices with glued-on screens require prying the panel to access internal parts, which can result in the screen breaking or cracking. Although we have extensive knowledge in this area, there is still a chance of glass breaking. Additionally, repairs on Apple devices may cause Touch ID and Face ID to malfunction and become unusable, although this is rare and depends on the equipment.
Overall, it is important to be aware of these potential risks and limitations when considering electronic repairs. While we strive to provide the best service possible, it is crucial to understand that unforeseen issues may arise during the repair process.
M.V. ELECTRONIX LLC acknowledges that while we take all necessary measures to ensure the safety and security of your data, we cannot guarantee against any potential data loss that may occur as a result of our services. In the event that we anticipate a procedure that could potentially result in data loss, we will inform you of the possibility, identify the data that may be affected, and offer the option to back up your data for an additional fee. However, due to the unpredictable nature of electronic devices, we cannot guarantee the outcome for your data in every situation. Therefore, we strongly advise that you create backups of any important files and documents before submitting your device for service.
Limited Disclaimer
- The user or any third party shall not hold the website owner responsible for any loss, liability, damage, personal injury, or expense incurred.
- This disclaimer encompasses all types of loss or damage, whether it be direct, or indirect.
- Various aspects, such as website access and usage, information provided on the website, personal information, and material transmitted through the system, are covered by this disclaimer.
- The website owner absolves themselves of any liability for any consequences that may arise from the user's access and utilization of the website or any information contained therein.
- Furthermore, this disclaimer extends its coverage to any loss or damage suffered by the user's company, or any third party associated with the user.
Return Policy
At M.V. ELECTRONIX LLC, your satisfaction is our top priority. We work hard to make sure your experience is positive and we are devoted to providing excellent products and services. If for any reason your purchase doesn't meet your expectations, we are here to answer any questions you may have about our return and exchange policies.
Want to make a return?
Our return policy allows for returns within 30 days of the purchase date. After this time, we are unable to offer a refund or exchange. We encourage customers to notify us promptly if they are unsatisfied with their purchase to avoid any inconvenience. The warranty will be void if the device experiences issues due to user error or negligence, such as physical damage, liquid damage, or electrical damage. Furthermore, if the device is tampered with or physically damaged during the warranty period, the warranty will no longer be valid.
Need to refund a purchase?
To receive a refund for your purchase, it is necessary for us to receive and examine the item you intend to return. M.V. ELECTRONIX LLC will inform you once we have received your return and after we have assessed whether your refund request is approved. Upon approval, the refund will be processed. Refunds are only applicable to regular priced items. Sale items are not eligible for a refund.
In the event of returning a defective item, we will cover the shipping expenses. However, if you are returning or exchanging an item that is not defective, you will need to cover the shipping costs. Please note that if you opt for a refund, the cost of return shipping will be subtracted from your refund amount.
Garantia Limitada
Al elegir utilizar los servicios de M.V. ELECTRONIX LLC, es importante que los clientes comprendan que la empresa no es responsable de anular la garantía del fabricante. Esto significa que si un dispositivo aún se encuentra bajo garantía, utilizar los servicios de M.V. ELECTRONIX LLC puede resultar en la cancelación de la garantía. Los clientes deben tener esto en cuenta antes de utilizar los servicios de M.V. ELECTRONIX LLC.
Ofrecemos una garantía de 60 días para todas las reparaciones realizadas. En caso de que cualquier problema mencionado en la orden de trabajo inicial vuelva a ocurrir dentro del período de 60 días, volveremos a realizar el servicio sin costo adicional. Antes de volver a intentar la reparación, no emitimos ningún reembolso para verificar la legitimidad del reclamo. Los reembolsos se otorgan únicamente si no podemos rectificar el problema con su dispositivo. Además, todas las piezas utilizadas durante la reparación tienen una garantía de 60 días a partir de la fecha del servicio. Sin embargo, tenga en cuenta que la garantía no cubre ningún problema que pueda surgir durante el período de garantía que no esté relacionado con los servicios realizados o el problema original diagnosticado y reparado.
Tenga en cuenta las siguientes exclusiones de nuestra garantía:
1. Cualquier servicio realizado con piezas no compradas a través de M.V. ELECTRONIX LLC.
2. Problemas relacionados con el software, incluida la eliminación de virus y la instalación del sistema operativo.
3. Nuevos síntomas o problemas que no estén directamente relacionados con el servicio original dentro del período de garantía de 60 días.
4. La garantía queda anulada si se instala hardware nuevo o se modifica el hardware existente durante el período de garantía de 60 días.
La garantía limitada de M.V. ELECTRONIX LLC se anula si el dispositivo vuelve a presentar los síntomas o problemas iniciales debido a un error o negligencia del usuario, como daños físicos, daños por líquidos o daños eléctricos. Además, si el dispositivo se manipula o se daña físicamente durante el período de garantía, la garantía ya no es válida.
RIESGOS ASOCIADOS A LAS REPARACIONES
La fiabilidad de las reparaciones electrónicas es inconsistente. Es posible que tu dispositivo no se pueda reparar o que se dañe irreparablemente en el proceso, dejándolo inservible. Esto es especialmente cierto en el caso de los dispositivos que han sufrido daños por líquidos, ya que los componentes pueden deteriorarse con el tiempo y fallar sin previo aviso. Las reparaciones de dispositivos con pantallas pegadas requieren hacer palanca en el panel para acceder a las partes internas, lo que puede provocar que la pantalla se rompa o agriete. Aunque tenemos un amplio conocimiento en esta área, aún existe la posibilidad de que se rompa el vidrio. Además, las reparaciones en dispositivos Apple pueden provocar que Touch ID y Face ID funcionen mal y queden inutilizables, aunque esto es poco frecuente y depende del equipo.
En general, es importante tener en cuenta estos posibles riesgos y limitaciones al considerar reparaciones electrónicas. Si bien nos esforzamos por brindar el mejor servicio posible, es fundamental comprender que pueden surgir problemas imprevistos durante el proceso de reparación.
M.V ELECTRONIX LLC reconoce que, si bien tomamos todas las medidas necesarias para garantizar la seguridad de sus datos, no podemos garantizar ninguna posible pérdida de datos que pueda ocurrir como resultado de nuestros servicios. En el caso de que preveamos un procedimiento que podría resultar en una pérdida de datos, le informaremos de la posibilidad, identificaremos los datos que pueden verse afectados y le ofreceremos la opción de realizar una copia de seguridad de sus datos por un cargo adicional. Sin embargo, debido a la naturaleza impredecible de los dispositivos electrónicos, no podemos garantizar el resultado para sus datos en todas las situaciones. Por lo tanto, le recomendamos encarecidamente que cree copias de seguridad de todos los archivos y documentos importantes antes de enviar su dispositivo para su reparación.